Xfinity Outage: Lessons in Service Continuity
The Xfinity outage took down TV, internet, and even the support phone line. See what Comcast's failure teaches about not relying on a single channel.
Cleverson Gouvêavoyia
5 posts
Cleverson Gouvêa
Service During Strikes: Continuity with AI in 2026
Strikes by doctors, teachers, and transport workers halt businesses. See how to keep service running with WhatsApp automation and AI agents.
Cleverson Gouvêa
Nubank Closure Message: Understand the Error
About 20,000 customers received a notice that Nubank had been liquidated. It was false. See what happened and what it teaches.
Cleverson Gouvêa
WhatsApp Web Down: What to Do and How to Protect Yourself
WhatsApp Web went down twice in May 2026, exposing an uncomfortable truth: it was never designed to support a company's customer service.
Cleverson Gouvêa
Unlimited Agents on WhatsApp: Why Paying Per Employee Is Dead
Unlimited agents in business WhatsApp have replaced per-seat pricing. See why and how much growing teams save with the change.
Cleverson Gouvêa